Privacy Policy - BloomWave

1. Information We Collect

We collect information you provide directly to us, such as when you create an account, use our services, or contact us for support. This may include:

Personal information (name, email address, phone number)
Business information (company name, job title, industry)
Account credentials and preferences
Communication records and support requests
Payment and billing information

2. How We Use Your Information

We use the information we collect to:

Provide, maintain, and improve our services
Process transactions and send related information
Send technical notices, updates, and support messages
Respond to your comments, questions, and customer service requests
Communicate with you about products, services, and events
Monitor and analyze trends, usage, and activities
Detect, investigate, and prevent fraudulent transactions

3. Information Sharing and Disclosure

We do not sell, trade, or otherwise transfer your personal information to third parties except in the following circumstances:

With your consent
To comply with legal obligations
To protect our rights and safety
With service providers who assist in our operations
In connection with a merger, acquisition, or sale of assets

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

AES-256 encryption for data transmission and storage
Regular security assessments and penetration testing
Access controls and authentication mechanisms
Employee training on data protection practices
SOC 2 Type II compliance

5. Data Retention

We retain your personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. When we no longer need your information, we will securely delete or anonymize it.

6. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information:

Access: Request access to your personal information
Correction: Request correction of inaccurate information
Deletion: Request deletion of your personal information
Portability: Request a copy of your information in a portable format
Restriction: Request restriction of processing
Objection: Object to certain types of processing

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect and use personal information about you. These technologies help us:

Remember your preferences and settings
Analyze website traffic and usage patterns
Improve our services and user experience
Provide targeted advertising and content

You can control cookies through your browser settings, but disabling cookies may affect your ability to use certain features of our service.

8. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure that such transfers comply with applicable data protection laws and implement appropriate safeguards to protect your information.

9. Children's Privacy

Our services are not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information.

10. GDPR Compliance

If you are located in the European Union, we process your personal information based on the following legal grounds:

Consent: When you have given clear consent
Contract: When processing is necessary for contract performance
Legal obligation: When required by law
Legitimate interests: When necessary for our legitimate business interests

11. CCPA Compliance

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

Right to know what personal information is collected
Right to delete personal information
Right to opt-out of the sale of personal information
Right to non-discrimination for exercising CCPA rights

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. We encourage you to review this Privacy Policy periodically.

13. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us:

Email: [email protected]
Phone: +1 254-340-4980
Address: 1991 Pecos Hwy, Loving, NM 88256-0000